How to Improve Employee Experience? – A Harvard Business Review report indicates that companies focusing on employee experience tend to be four times more profitable than those that do not. Since technology is now such a central part of the overall work experience, it is more crucial than ever to have technology solutions that radically improve employee experience. And there is often a disconnect between employers and employees when it comes to technology– 90% of business executives say that their company considers people’s needs when introducing new technology, but only 53% of employees say the same, according to a recent study by PwC.
PwC surveyed about 12,000 people from Canada, China, Hong Kong, Germany, Mexico, the UK, and the US to share their views on the digital technologies they use in their daily work. Some of the overarching themes to improve employee experience included –
- Employees want to be more involved in the process of selecting technology
- They see value in more training
- People don’t want interactions with machines to fully replace the “human connections they need to have a genuine sense of belonging at work
- They like digital assistance when it allows them to be more efficient with routine tasks so they can do more meaningful work.
“Companies that focus on employee experience tend to be four times more profitable than those that do not” – Harvard Business Review
So how can you leverage the power of technology to support and improve employee experience and performance? This article will specifically focus on how next-gen technologies like Wearables, Virtual & Augmented Reality, and Robotics improve employee experiences.
Let’s dive in.
Wearables to Improve Employee Experience
Users initially embraced wearables for health, fitness, and entertainment. However, the adoption of wearables continues to grow as employers and employees see a massive potential for wearables in driving access, connectivity, and collaboration. ABI Reasearch forecasts that the global market for enterprise wearables including smart watches, smart glasses, hearables, and exoskeletons is expected to grow 41 percent annually to exceed US$60 billion in 2022. Wearables at workplace can drive productivity and improve employee experience in many ways –
- Constant Connectivity:Many employees use personal smartwatches to receive hands-free email and meeting notifications. This makes it easy for them to stay on top of updates and manage tasks when they are away from the desk.
- Accelerated Access:Smartwatches and other wearables can provide employees with password-free, instant access to work resources. The always-on nature of wearables likens the devices to a personal key that could unlock anything, from printers to laptops.
- Quick Training:Augmented reality displays overlay steps, and other digital instructions onto real-world objects so employees can efficiently learn complex tasks. It’s not hard to imagine employees using AR headset to operate new equipment or to share 3D presentations with co-workers.
- Worker Safety: Wearables are also driving workplace productivity and well-being in non-industrial settings. Enterprises in the automotive, mining, and oil and gas industries use wearables to enhance worker safety while improving the quality and efficiency of their work.
Virtual and Augmented Reality
Virtual and Augmented Reality can be used to integrate a technologically interactive element to new hire onboarding, from providing a virtual guided office tour to enabling virtual team introductions.
Jet.com uses AR and VR to attract top talent by letting prospective candidates experience its office culture and workplace environment from wherever they are in the world. The company invites new employees to engage in a full VR experience that provides an inside look at their workspace, from sitting in on a meeting with their CEO to enjoying Jet’s happy hour.
Heavy industrial companies like Thyssenkrupp and Siemens have also adopted AR and VR for training purposes and have identified that workers learn new tasks faster when taught with these tools. Not only do these next-gen technologies allow for an unlimited digital customization of the learning and training environment (in 3D space) to meet each employee’s training needs, but they also save the organization costs in facilitating a live area for training purposes. Depending on how the XR experience is designed, employees can teach themselves through a well-developed VR/ AR experience, and there need not be a training manager on-site.
Improve Employee Experience using Robotic Process Automation (RPA)
Software robots are increasingly becoming reliable and appreciated coworkers for employees globally. Forrester gathered data from a survey of 100 decision-makers from core business lines, and the results were encouraging – 66% said RPA restructures existing work, enabling employees to have more human interactions, and 60% said RPA helps employees focus on more meaningful, strategic tasks. Other benefits include increased efficiency (86%), deeper insights into customers (67%), and improved customer service (57%). Organizations are finding that once they put in RPA, the value of their employees is much higher than they thought it was.
Robotic Process Automation (RPA) is being used by HR departments of many organizations as an innovative way to improve employee experience and efficiency. Bots provide a smarter way to automate daily tasks for HR departments. These built-in agents are always active and can listen for events say, when a new employee is added to the organization and then orchestrate the logical follow-on tasks required to complete the required processes. Bots can execute a series of tasks across business applications, alert people when stuck on a step, and concurrently update data across multiple systems.
A financial technology company used Robotic Process Automation (RPA) solution to automate the VAT returns process, which enabled them to shorten the process from approximately 1,400 hours to 280 hours every year. This automation enabled their workforce to focus on higher-value tasks, such as gaining insights from data to drive higher value for their clients.
PreludeSys is a leading Digital Transformation company with over 20 years of deep industry knowledge and expertise in transforming customer and employee experiences. Having partnered with a broad portfolio of clients ranging from Startups to multi-billion dollar enterprises, we understand that Digital Transformation starts with employee experience. To learn more about how PreludeSys can enable you to improve employee experiences by accelerating the power of next-gen digital technologies, Talk to our team!