Our KPO/BPO solutions include both voice and non-voice processes to support unique needs of our clients. Powered by state-of-the-art infrastructure and manned by skilled and dedicated resources, our clients can focus their time on other critical business aspects while we manage their customer interactions on their behalf.
With a clear understanding of our client’s services portfolio and their USP, our team builds a database of potential matches for their services, and calls them at a predefined frequency to deliver short and engaging sales pitches. Our team of trained callers convince prospects to allot their time for a detailed demo by our client. This process sets up a powerful sales funnel for our client and facilitates their customer acquisition program.
Our client retrieves documents related to medical records, insurance for claims and benefits, and employment records from healthcare centers, insurance companies and employers. To ensure their time is not wasted, our team of callers call ahead and fix an appointment for our client’s agents. Our callers prep themselves with all relevant data like case number, date of request, approval details, etc. before calling. The success of the call also depends on the team’s ability to respond appropriately to questions posed to them.
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