Our KPO/BPO solutions include both voice and non-voice processes to support unique needs of our clients. Powered by state-of-the-art infrastructure and manned by skilled and dedicated resources, our clients can focus their time on other critical business aspects while we manage their customer interactions on their behalf.

Voice Solution Features

VOIP telephone systems
Automated call management
Skilled and experienced resources
Internal and external quality audit
Customer-centric culture

IT Services Inside Sales Calling

With a clear understanding of our client’s services portfolio and their USP, our team builds a database of potential matches for their services, and calls them at a predefined frequency to deliver short and engaging sales pitches. Our team of trained callers convince prospects to allot their time for a detailed demo by our client. This process sets up a powerful sales funnel for our client and facilitates their customer acquisition program.

First-Call Project For Healthcare

Our client retrieves documents related to medical records, insurance for claims and benefits, and employment records from healthcare centers, insurance companies and employers. To ensure their time is not wasted, our team of callers call ahead and fix an appointment for our client’s agents. Our callers prep themselves with all relevant data like case number, date of request, approval details, etc. before calling. The success of the call also depends on the team’s ability to respond appropriately to questions posed to them.

Medical Records Review Service

Medical Records Review process provides a crisp, concise, and informative summary of voluminous medical records
The reviewed medical summary will retain all significant and critical data
Medical Records Review summary will have Date of Report, Provider name, and Page number
Summary is sorted based on the chronology of events

Medical Record Indexing

Medical Record Indexing allows for proper sorting of pages under predefined categories
Categorization of medical records is done based on the content of each page
Categories include Doctor’s Notes, Lab Reports, General and Admin

Insurance Data Entry

Capture all data points in a Certificate of Insurance (COI)
Convert these data from image to digital format
Data elements updated include but not limited to dates, limits, categories, coverages, etc.

Medical Billing, Medical Coding and Revenue Cycle Management

Comprehensive Revenue Cycle Management starting from patient registration to final payment
Team of registered medical coders, experienced medical billing personnel, and expert callers
Customized stand-alone services for Medical Billing and Medical Coding processes
Compliant to all standard guidelines and policies including HIPAA

Medical Scribing

Provide remote real-time charting of physician-patient interactions
Our team of Medical Scribe professionals are fast, accurate and highly experienced
We follow best practices in industry to meet client SLA
We are compliant to all standard guidelines and policies including HIPAA

Knowledge

Process Outsourcing

Voice Solutions Medical Records Insurance Data Entry Medical Billing