One of the leading employee mobile management services provider engaged PreludeSys to support their Salesforce.com Development and Maintenance needs. The client leveraged our services, which allow companies to manage their periodic Salesforce Development and Maintenance needs with a flexible, low-cost support from PreludeSys
Business Challenge
This company offers mobile management services to its customers and to make it smooth and effective it has developed an application which was released in AppExchange. The company continued to add new features to the application and supported its customers in their usage of the application. Supporting hundreds of customers and simultaneously focusing on releasing of new features was a challenge for their internal IT Team which impacted the business agility
Benefits
By leveraging PreludeSys admin resources, the customer reduced wait times for admin requests from 7-10 days to 1-3 days. PreludeSys served as an extended, expert team for managing projects on an as-needed basis. As a result, the company reduced IT spending by more than 40%.
PreludeSys Solution
By signing up for PreludeSys’ service, the customer was able to ramp up the required resources in no time and was able to turn around the development requests at a much faster pace. When the features list thinned down, the customer was able to ramp down the team and optimize the cost. PreludeSys took over the Level 1, 2 and 3 support of the application thereby releasing precious client resources to focus on rolling out new features which improved operational efficiency, increased customer satisfaction and optimized costs.
PreludeSys assigned a Technical Manager to the account. This manager acted as a single point of contact, handling customer projects from within a dedicated request tracking system and maintaining constant contact with the customer. All daily status updates and reports were delivered to the customer in a timely fashion.
PreludeSys’s EEE model guaranteed the client enterprise-level support, unrivaled expertise in the Salesforce platform, and a flexible engagement model for provisioning solutions as needed.