The Client is the nation’s leading online real estate marketplace and has revolutionized the way people buy and sell properties online and has sold more than $34 billion in residential and commercial assets.
The client started out exclusively focussing on the sale of bank owned and foreclosed properties to investors via online auction. After tremendous success of this service, the client expanded to include New homes and Commercial properties. In order to provide a seamless and consistent experience for all the customers, the client went for a major revamp of their customer-facing website. Their online auction, New homes and Commercial properties business were running on Salesforce. In order to improve the customer experience, they decided to leverage the Service cloud. They also wanted to identify their key customers and provide them with the top of the line service by having separate workflows for them.
The client chose to avail the services offered by PreludeSys, where dedicated captive resources were made accessible to fulfil the client’s business needs at an optimal cost. As part of the customer engagement strategy, PreludeSys provided a technical account manager who took stock of the situation, made a clinical assessment of the requirement, and orchestrated the implementation of solutions to all the requirements put forth by the client.
Salesforce Service Cloud Console application was created for their customer service representative. This enabled the customer service representatives to engage with their customers through chats and mails, giving them a personalised and trusted buying experience. The application was also designed to be responsive to custom branding to sync with their website’s look and feel. The unique features included Omni Channel, Live Agent, and Knowledge One Widget.
All existing customer service configuration was migrated onto the newly christened Salesforce environment. There were a few enhancements made to the configuration and this was done to exclusively handle their key customers. Separate User interfaces for objects related to sales were included. The unique features included List views, Page Layouts, Flows, Process Builder and History Reports.>PreludeSys’s EEE model guaranteed the cliententerprise-level support, unrivaled expertise in the Salesforce platform, and a flexible engagement model for provisioning solutions as needed.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.