The client is one of the largest health benefits companies in the United States. They deliver several leading health benefit solutions through a broad portfolio of integrated health care plans and related services.
The client conducts regular surveys to get the overall health details of their customers. These surveys aided them in providing diverse health care solutions upon detailed analysis of various data metrics in the survey. The operational systems used by the client to process the data points were completely web-based; hence they wanted to have their data analytics in several other channels like Bot, Alexa, Email to process the data as and when required.
After having a precise analysis of their operational systems, PreludeSys subject matter experts could figure out the technology bottlenecks faced by the client in accessing and generating dynamic reports. As part of the solution, PreludeSys has used Power BI as the Data Analytic tool to process and generate reports dynamically. Power BI was integrated to Bots supported across multiple channels to leverage acceptance and processing of user requests. The NLP capability in Power BI enabled the dynamic generation of reports based on user requests. The data here was pulled from PostGres in AWS into Power BI periodically to produce reports. Bot interacts with Power BI and chart builders to secure the survey data and provides output in an adaptive card format for web, email, and voice channels.
Power BI, .Net Core, Azure Cognitive Services, Cosmos DB, Azure SQL instances
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