The client primarily deals with attorneys working on Worker’s Compensation cases. The client was involved in a medical records delivery process that included scanning, archiving and retrieval of huge amount of data. This threw up quite a few database challenges. These included -
They wanted to reduce their operational expense while at the same time provide a value added service that would offer them a substantial competitive edge.
PreludeSys domain experts stepped in to determine the existing process. After assessing their business processes and the consumption of data by their end customers, PreludeSys understood that the records were collated in a random order and it was a big challenge for the attorneys to sift through all the medical data to capture the specific data they required. PreludeSys advised the client to summarize the records and sort the records in an organized manner to make the life of their end users easy. PreludeSys offered to do this at their offshore facility dedicated for the client.
The team adopted a highly-structured transition methodology that included planning, program management, agent training, technology implementation and quality system oversight. To do this, PreludeSys approached the challenges in two categories:
A team of trained medical/paramedical/science graduates read each medical record and created a “Review of Records” which accurately summarized the medical records while maintaining accuracy of data. Being aware that the size and efficiency of the data storage was integral to the customer’s needs, the software team developed a customized program in XML that facilitated sorting and indexing of the medical records under specific categories. The program combined the multiple categorizations and subcategorizations of the entered medical records, allowing PreludeSys to streamline data access and analysis. The program allows for instant retrieval of data based on time date, provider or category.